Heather Ackmann is an accomplished instructor who has taught over 4,000 students at the high school, college, and adult levels. Specializing in computer applications, writing, and literature, she holds a degree in English and Secondary Education, an Illinois Type 09 Initial Teaching Certificate, and is a Microsoft Certified Master for Office 2003. While her energetic and easy-to-follow style is ideal for beginners to computer applications, her knowledge, thoroughness, and foresight in potential problems will satisfy the more proficient user. On the side, she works as the Assistant Editor for the literary journal Relief: A Quarterly Christian Expression designing, editing, and proofing their print journal. She also maintains their Access Database, builds Excel and Word templates for their editors, and answers end-user questions for Relief’s online submission system.