Server 2008 WDS | Customer Service | Email Deliverability – Scroll down or read it online

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Email Deliverability and a Free Pizza - August 14, 2008

 • 8 Easy Ways to Improve Your Email Deliverability
 • Free Pizza and The Importance of Customer Service in the IT Field
 • Arthur Installs and Configures Windows Deployment Services

8 Easy Ways to Improve Your E-Mail Deliverability

Dave LawlorE-mail marketing is one of the most effective tools a small business can use — as long as it is targeted correctly to people who are interested in your message and what you have to tell them.

The problem is of course that SPAM has become so prevalent that your messages run the risk of getting flagged as SPAM before they even get to your customers’ inboxes.

The major e-mail providers are getting more stringent as to what they are letting get to their customers’ inboxes as they fight the never ending battle against SPAM.

With that being said, there are some things you can do to help get your e-mail deliverability up. Some are technical means, and others are more administrative in nature, but unfortunately none cover every e-mail provider out there. Some steps you take will help with some e-mail providers while others will just ignore it.

The best thing you can do is implement the ones that are feasible for your organization and keep a watch on any problems that might come up through customer complaints or bumped e-mail.

Let’s take a look at a few easy fixes that can help improve the deliverability of your messages.


Read Dave's 8 Easy Ways to Improve Your E-Mail Deliverability

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Free Pizza and The Importance of Customer Service in the IT Filed

R. Louis Costley IIISo, I’m sitting down for some entertainment in front of the tube, and I’ve got a hot pizza in front of me.

I’m about to dig in and feast, when this commercial comes on. The guy on the screen is a caricature of a Gypsy fortune teller, wearing a hideous hat with colored beads all over it, and tassels hanging down about 2 inches around the brim. He’s holding an envelope next to his temple, with his eyes closed, and giving a terrible rendition of a strong "Indian" accent.

"Thank you for calling, and although you have an elementary ability to understand my English dialect, I will take you through a script for the next hour, before I inform you that your problem isn’t covered by your system’s warranty."

He then opens the envelope and reveals that what came before was "what you get when you buy a computer from one of those impersonal computer stores or manufacturers." The commercial then cuts to a picture of his local Computer Store, and goes on to tout the personal service it offers, along with guaranteed response times, pick up and drop off service, etc.

Once I got past the obviously insulting, stereotypical and bigoted attitudes of this proprietor, I had to acknowledge a fundamental truth in that commercial. The real message was that beyond the actual technology, and the skills of any respective technician, what ultimately is being sold is Customer Service.


Continue reading about Free Pizza and The Importance of Customer Service in the IT Field

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Arthur Installs and Configures Windows Deployment Services

Brian NelsonAs brave Arthur discovered in our previous installment, Windows Deployment Services can be used to assist in the rollout of new systems across an enterprise.

WDS is primarily positioned for migrating the organization to a new operating systems like, oh I don’t know, let’s just say, Vista?

However, the new WDS features in Windows Server 2008 can be used for pretty much any full system install or restore.

When Arthur returned to the Kingdom of Network, he laid out the magical items he had acquired on his quest. He saw that WDS is comprised of three main components:
  • the first is PXE which replaces the old boot-into-DOS method
  • the second is TFTP Servers which will hold the images
  • the third are the images themselves which are created in a format called WIM (Windows Imaging Format).
Since the Land of Microsoft is including WDS in with Windows Server 2008 for free, Arthur figured it would be a good place to start.


Read about Arthur's adventures as he Installs and Configures Windows Deployment Services

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