Understanding the ITIL Lifecycle is critical for for those who are interested in learning about ITIL and preparing for the ITIL v3 Foundation exam.
In this demo from our new ITIL v3 Foundation Training instructor Veronica Henry defines the lifecycle in terms of IT Service Management which considers the strategy, design, transition, operation, and continuous improvement of IT services. Learn how the service management lifecycle is defined in the IT Infrastructure Library and what the scope encompasses.
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