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Authors

Abhinav Kaiser

Abhinav Kaiser is a certified project manager (PMP) and is an expert in service management. He works in the service industry for a well known global corporation. He is an expert in developing effective IT processes and problem solving techniques. Abhinav is an accomplished writer and has written a number of articles on IT, tech and management.

Adam Jacobs

Adam Jacobs has worked within the IT industry for over 15 years, currently as Head of IT for First Rate Exchange Services (a Post Office & Bank of Ireland joint venture). He runs a Unified Communications blog (I'm a UC Blog), has written various articles for Microsoft TechNet and a Microsoft MVP for Lync Server.

Alan Ackmann

Alan Ackmann teaches Business and Technical Writing at DePaul University in Chicago, Illinois. His creative work has appeared in a variety of literary journals, including Ontario Review and McSweeney’s. In addition to teaching and writing, he edits resumes on a freelance basis.

Anne Martinez

Anne Martinez is the founder and editor-in-chief of GoCertify.com and considers herself an IT certification evangelist. She has been participating in the IT certification industry since the late ‘90s, when the first of three editions of her book, Get Certified And Get Ahead, was published by McGraw-Hill

Recent Posts

Ashraf Al-Dabbas

Ashraf Al-Dabbas (VCP 4, CCNA, CCDA, CCNP Voice, MCSE + Security, MCTS: SharePoint 2010, SQL 2008 and ISA 2006) is an MBA and certified IT professional with 8+ years of diverse experience working in a large organizations in the areas of systems, networks and user support, leading corporate wide green IT initiatives, organizing and conduction projects and social activities. For Ashraf, IT is a passion not a profession. He is self-motivated, persistent and full of positive attitude. Exploring new technologies, learning new knowledge, visiting new places and meeting new people are the things that drive him forward. He likes to write, share ideas and interact with different people. As part of his upbringing in the Jubilee School for gifted students (Amman, Jordan), Ashraf learned to understand, accept then debate all points of view objectively and respectfully.

Ben Bedo

Ben Bedo (MCSE, MCSA: Messaging, MCTS: Windows 7, MCDST, MCITP:SA, A+, Net+, MCT) is a professional IT trainer with nearly 15 years of systems administration experience, specializing in Active Directory administration and Windows deployment. He holds a BA in Corporate and Organizational Communication and an MBA in Business Management. In his spare time, he enjoys bass guitar, spending time with his wife and three kids, and reading post-apocalyptic fiction.

Ben Culbertson

Ben Culbertson (MCT, MCSA, MCDBA, CIW, A+, Net+, MOS) has taught thousands of people in the Chicagoland area, and brings ten years of training, web, print, and network consulting experience to the table. Serving a two year tour of duty as an inner city high school teacher, he motivated at-risk students to achieve excellence and learned how to teach high level concepts in a rubber-meets-the-road fashion. He is also the Technical Editor and webmaster of ReliefJournal.com, a quarterly literary journal, and the Editor-In-Chief for Coach’s Midnight Diner, an annual genre anthology.

Benjamin Roussey

Benjamin Roussey is from Sacramento, CA. He has two master degrees and served time in the U.S. Navy. His second master's degree is an MBA in Global Management from the Univ. of Phoenix where he attributes his writing prowess-2006. His bachelor's degree is from Ca. St. Univ. of Sacramento-1999 where he was on a baseball pitching scholarship. Now he writes professionally for several clients and a few online companies, one of them in which is publically traded. He spent 4 years in the U.S. Navy, worked in the corporate world, and for public agencies. He teaches English online to Korean elementary school students in the Spring and Summer and has lived in Korea and Saudi Arabia while he was an English Instructor. He misses Saudi food and living in Korea. Benjamin has a tremendous work ethic and is quite focused. He spends his time in between Northern, CA. and Cabo San Lucas, Mexico writing on various subjects, one of which is the spectacular rise in SEO needed content.

Bill Bullock

Bill Bullock (Network +) is a graduate of the University of Notre Dame with a Bachelors Degree in Computer Science. Bill writes how-to articles on a variety of topics and has written about his experiences with obtaining his CompTIA Network+ certification for which he used Train Signal’s Network+ course to study for the exam.

Bill Kulterman

Bill Kulterman (CIW, MOS Master Certified) has worked as a web and graphic designer for over 6 years and has enjoyed teaching the Adobe/Macromedia Creative Suite since 2004. Although graphics classes are his favorite, he is also an award-winning Microsoft Office Instructor in Chicago. His fun and easy going teaching style is engaging and allows for easy assimilation of new skills. When not recording the Best Computer Training on the Planet, Bill can be found at the opera or tending to his backyard pond.

Brian Green

Brian Green Brian Green is a Product Development Specialist for TrainSignal. He's a graduate of the University of Tulsa and is currently working toward a Master's in Information Systems at DePaul University. Brian's area of interest include video production, streaming media, web development, e-commerce and programming. He spends free time with his wife and four dogs exploring the wilderness of Maine and watching movies.

Brian Nelson

Brian Nelson (MCSE, CNA) is a professional freelance writer and small business owner with the freelance writing business ArcticLlama, LLC. Brian’s experience includes network and systems administration, financial planning and advising, and he even has a degree in Biochemistry. Brian specializes in several areas of highly technical writing for ArcticLlama including technology, science and medical. He is also a freelance financial writer specialist. He lives in Colorado with his wife and daughter. Brian contributes articles on Windows Server 2008 and other related topics.

Chris Bryant

Chris Bryant (CCIE #12933) has extensive experience in both the practical and theoretical sides of Cisco and Networking technologies. You will benefit greatly from his detailed instruction and passion for helping others, especially since Chris has recently been “down the Cisco road”, passing his CCNA, CCNP and his CCIE! Take advantage of Chris's vast experience, wealth of knowledge and all-around good advice that will help you pass your certification exams and develop the hands-on skills that the market demands.

Chris Magiet

Chris Magiet Chris Magiet is a blog editor for TrainSignal Training, writing about the new things going on at TrainSignal. He brings news on training releases, industry updates, and more exclusive content. A recent Liberal Arts grad from the University of Illinois, Chris joined the TrainSignal team to support a great experience for the users of TrainSignal Training.

Dave Lawlor

Dave Lawlor (MCTS, MCP, A+) has been working in the IT field since leaving the U.S. Army in 1996.  Working his way up from printer hardware repair to running a corporate datacenter for a multinational corporation, Dave has seen many environments throughout the years. Focusing on web sites and search engine optimization the last few years, with the release of Server 2008 it has renewed his passion for the Wintel platform and server technologies. David also runs Windows-Server-Training.com where he posts free videos and walk-throughs for a variety of server technologies. David currently works as a freelance technical consultant and writer for a variety of companies in the Chicago area.

David Davis

David Davis is a CCIE, vExpert, VCP4, and VCAP-DCA. He has been in the IT industry for 20+ years and is the author of hundreds of articles and videos. He has created 10 Train Signal video training courses including the numerous courses that make up the best-selling VMware vSphere video training library.

Ed Liberman

Ed Liberman (MCP, MCSA, MCSE, MCDST, MCT, MCTS, MCITP, A+, Network+, Server+, CWTS, CWNA, CWNT) has worked in technology for 20 years. He has been certified and instructing IT since 1998. He has helped thousands of people to get started or advance their careers in the IT industry. When he is not in the classroom, he is out helping corporations with their network infrastructure as an independent consultant. Ed will get you ready to pass your exams while you develop the skills needed to succeed in the "real world". His teaching style encourages you to have fun while you learn. Ed also volunteers his time in his local community as a math tutor for struggling grade school children.

Elias Khnaser

Elias Khnaser is an author, speaker, and IT consultant specializing in Microsoft, Citrix, and VMware virtualization technologies. With more than 14 years of experience, he is one of the world’s leading experts on Virtualization and Cloud Computing, and a recipient of the VMware vExpert award. Elias is the Practice Manager for Virtualization and Cloud Computing at Artemis Technology and well known for his ability to relate highly technical concepts to align IT with business needs. Elias is also a highly sought-after and top rated speaker for live and recorded events. He is a frequent contributor to Forbes and InformationWeek, has written hundreds of whitepapers and articles and has authored and co-authored many books and computer based training. From a hands on perspective, Elias has designed and deployed some of the largest Citrix and VMware implementations in the world.

Emma Nelson

Emma Nelson (MCSE) is an Internet entrepreneur and freelance writer with a degree in Journalism. She has always had a love for technology and understanding of how things work. It is her goal to take complicated concepts and break them down into easier to understand information. She owns and operates several niche sites and is the owner and creator of itsWriteNow.com.

Eric English

Eric English (MCP) is an IT Consultant for small businesses and supports a variety of environments. Eric has an Associate Degree in Computer Network Systems and a Bachelors Degree in Information Systems Security from ITT Technical Institute. He has experience in network administration for banks, churches, law firms, and a number of other small businesses. Eric specializes in Windows operating systems maintenance and administration, and has 5 years of experience in the field.

Eric Munn

Eric Munn is the social media specialist for Train Signal as well as providing technical support when needed. He’s a graduate of the University of Michigan that spends much of his free time watching movies, TV, and wolverine football. During the work day he’s the man behind Train Signal's official Twitter feed keeping up with the latest tech news and gossip.

Gary Eimerman

Gary Eimerman (MCTS, MCP, A+) is an experienced Computer Hardware Technician and Support Technician. As a graduate from the University of Iowa, Henry B. Tippie College of Business with a B.B.A. in Management Information Systems, Gary brings hands-on experience with Network, Database, Project Management and Web development to the Train Signal team. He also brings 5 years of teaching experience with Enhance Inc. where he taught technology in a hands-on environment. You will greatly benefit from his passion, aspirations and knowledge towards technology.

Gary Sims

Gary Sims has been a technical writer and author since 2003. He is an expert in system administration, networking protocols and several programming languages, previously serving as a software engineer for 10 years. He has a Bachelor of Science in business information systems from a UK University.

Gene Koprowski

Gene Koprowski Gene J. Koprowski has written about technology for more than 20 years and is the author of the new book, Nanotechnology in Medicine: Emerging Applications (Momentum Press, 2011).

Gosia Grabowska

Gosia Grabowska (CCNA, Network+, MOS) is an experienced Network Support Specialist and an expert in Windows Server support. She graduated from DePaul University, Chicago with a Bachelor degree in Network Technologies with highest honors. Gosia has over 8 years of technical and support experience and has worked as Systems Administrator for a high profile law firm, where she managed the Backup and Disaster Recovery plan. Gosia has been a part of the Train Signal team since 2006 as the Product Manager and has written many articles on a variety of topics, including Exchange Server 2007, Windows Vista, Small Business Server, and more.

Heather Ackmann

Heather Ackmann is an accomplished instructor who has taught over 4,000 students at the high school, college, and adult levels. Specializing in computer applications, writing, and literature, she holds a degree in English and Secondary Education, an Illinois Type 09 Initial Teaching Certificate, and is a Microsoft Certified Master for Office 2003. While her energetic and easy-to-follow style is ideal for beginners to computer applications, her knowledge, thoroughness, and foresight in potential problems will satisfy the more proficient user.

Iman Jalali

Iman Jalali is a born and raised Chicago Northsider (Cubs Fan) and has been working with computers for as long as he can remember. His first computer was a Commodore 64 followed by a 286, 386, 486, Pentium and on and on. He has spent time in many industries including the music industry where he worked with some of the biggest bands around, he’s owned a car dealership and now he’s part of one of the best companies he’s ever been involved with.

J. Peter Bruzzese

J. Peter Bruzzese (Exchange MVP, Triple-MCSE, MCT, MCITP: Enterprise Messaging 2007/2010) is an author with over a dozen titles sold internationally. He has written hundreds of articles, speaks at a variety of technical conferences held by Microsoft, 1105 Media, WindowsITPro and others and is the Enterprise Windows columnist for 3+ years for InfoWorld. Most notably, J. P. B. is a member of the Train Signal family and is our very own Exchange instructor. Follow him on Twitter at @jpbruzzese.

Jason Ensinger

Jason Ensinger (A+) is experienced in both IT and development. He has completed training in computers, electronics and networking and obtained his A+ certification. Jason is a self-taught developer and over half of his career in technology has been in web and Windows development, while the rest has been IT orientated. He hopes to be able to use his cross industry expertise to be able to shed more light on the exciting life of a developer for those in IT considering making the move to software. Jason has written articles on various topics including SharePoint, CompTIA A+, and Windows Server 2008.

Jason Harry

Jason Harry (CCNA, CCNP, CCNA Voice, MCSA, MCP, Net+, A+) is a technology enthusiast and a Systems Engineer with over 3 years of experience in the IT field. He spends most of his time playing video games, reading and researching the latest technological advancements as well as studying for his next IT certification. At the moment he is preparing for his MCTS on MOSS 2007 and MCITP Server Administrator. His long term goals include obtaining CCDA, CCDP and MCITP Enterprise Administrator certifications. Jason is very passionate about becoming one of the best IT Professionals amongst his peers and he dreams of one day being able to be a successful IT consultant.

Jason Nash

Jason Nash (VCP4, CISSP, RHCE, CCNP, VCDX #49) has over 15 years of industry experience and is currently the Data Center Solutions Principal at Varrow, a leader in virtualization, storage, and DR located in the southeast. Before Varrow, Jason was a Platform Architect at a large investment bank where he helped to develop the organization’s IT strategy. He has published several books on networking, Windows, and Linux. Jason was designated a vExpert by VMware and holds a BS in Networking Technology and a MS in Information Security.

Jason Zandri

Jason Zandri is a Senior Technical Account Manager at Microsoft Corporation. He has worked as a technical trainer and consultant for a variety of corporate clients in Connecticut over the past ten years. He also has written a number of CompTIA and Microsoft prep tests for Boson Software as well as a number of published articles for 2000trainers.com, MCMCSE.com, Serverwatch.com and Certification Magazine. His professional CompTIA certifications include: A+ Certified Technician, I-Net+ Certified Technician, Server+ Certified Technician, Network+ Certified Technician, and Security+ Certified Professional. His professional Microsoft certifications include: MCT, MCP, MCP+I, MCSA, MCSA: Security, and MCSE.

Jillian Pandav

Jillian Pandav Jillian joined the TS team in October 2011. She graduated in 2004 with a bachelor's degree in Journalism from San Diego State University. Jillian has a dog named Porky and wants a pig named Snoopy.

Kasia Lorenc

Kasia Lorenc is the editor-in-chief of the TrainSignal blog and a Web Manager here at TrainSignal. She writes on a variety of topics relating to IT certification, training and technology news. Feel free to contact Kasia via our contact form or Twitter (@freeITtraining) with any questions, comments, suggestions and special requests for this site.

Kelli Jones

Kelli Jones is a resident member of ic stars; a Chicago based technology training program rooted in the principles of community development and leadership. Kelli is a young professional in the IT field. She writes IT Career help articles; she hopes to share her experiences pursuing an IT career with the Trainsignal audience. She also shares her love of poetry via her own personal blog thektjonesunplugged.

Recent Posts

Kelly Atkinson

Kelly Atkinson is a Customer Services Specialist for Train Signal with 20+ years of experience in the Customer Service field. In addition to Customer Service, she serves several other roles within the organization and is always happy to take on whatever she can to help out. Being from Louisiana, she enjoys Saints football, cooking, playing with her dog and spending as much time with her family as she can. Kelly has been part of the Train Signal team since May 2006.

Kevin Jackson

Kevin Jackson works as a technical instructor for GE Healthcare. His career in IT started this past December after Kevin retired from the Milwaukee Police Department. As a technical instructor for GE, Kevin teaches IT courses to hospital biomeds and GE field engineers. His approach to teaching IT is "if you are not having fun, you are not learning. Kevin is Train Signal's second place winner in our Words for Training contest.

Laney Dale

Laney Dale has worked in IT for more than 20 years, starting out as a Novell administrator and then moving into management as the IT Manager for US Foodservices. Laney's audit career began at KPMG in the late 90's. After Leaving KPMG, he co-founded LP Risk Services. Laney has an undergraduate degree in Computer Services and Management from Park University and is currently working on a Law degree at Northwestern.

Lisa Szpunar

Lisa Szpunar has a Bachelors of Arts in Elementary Education from the University of Iowa and a Masters of Science in Computer Science from Northern Illinois University. During her three years teaching in public schools she taught computer skills to students and peers, maintained the schools’ networks and hardware, ran the libraries, and helped to facilitate technology throughout the school district. At Train Signal Lisa manages the production of training videos, does video editing, and helps with technical support.

Matt Elias

Matt Elias (MCSA, MCTS – MOSS 2007 and Dynamics CRM, A+) has a wide range of experience in the training industry. He has worked in support, operations, project management and business development roles, most recently for a Chicago-based CPLS in addition to a small software company he founded. When not in the office, you can probably find him on a golf course working towards his goal of making the Champions Tour in 2028. Matt joined the Train Signal team in September 2009 as our Product Team Manager.

Mel Haynes

Mel Haynes (MCP, MS, MCTS) has been delivering technical training since 1994 across the USA, Canada, Germany and the UK. He first taught computer science while completing his Masters in Computer Science at Bradley University. He began teaching Visual Basic as an MCT, and later moved on to ASP, C#.net, VB.Net, Java, various web related developer topics, as well as SQL Server and Windows administration. Mel has developed and delivered Master Data Management (MDM) training and is currently focused on SQL Server 2008. He is a gifted and experienced IT professional and communicator, able to make complex concepts clear and easy to understand.

Michael Gabriel Sumastre

Michael Gabriel Sumastre is a skilled technical blogger and writer with almost seven years of professional experience in Web content creation, SEO and research paper writing. He has written almost a thousand articles related to tech and gadgets, cloud computing, IT management, SEO, SEM and software solutions. He ghostwrites books / e-books and has a Bachelor of Science degree in computer science. Michael is also an expert in webmastering and loves to ride his sportsbike. He maintains his portfolio and personal blog at www.TheFinestWriter.com

Mike Danseglio

Mike Danseglio has worked in the IT field for more than 20 years. He is an award-winning author, public speaker, and instructor on a variety of technology topics including security, virtualization, cloud computing, wireless and wired networking, and IT lifecycle processes. His operations experience includes managing the Xbox LIVE operations team, the largest cloud computing operations team in the world, and consulting on operations efficiency with countless clients around the world. Mike has published several books (including two for O’Reilly) and numerous papers. He is a frequent conference speaker and classroom instructor on IT operations, computer security, and technology frameworks. Mike holds a number of certifications and accreditations including Certified Information Systems Security Professional (CISSP) practitioner and instructor.

Mike Lata

Mike Lata is a technology enthusiast and freelance writer who has graduated from California State University, Chico in spring '10 with a BA in news-ed journalism/minor in economics. He has been focusing his writing on technology and computing advancements. This includes mobile applications, 3D tech, augmented reality, computing devices such as tablets, and software news for both PC and Mac operating systems. Most of his focus until recently has been on the consumer sector rather than IT professionals and enterprise. Mike recently started writing for AppleMagazine, and has been involved with writing about 3D technology for 3DTV.com. He also sometimes contributes to mobile application sites, such as Appmodo.com, and does other client-based assignments. Mike was originally born in Poland and came to the U.S. when he was 9 years old. He has lived in California ever since.

Mike Rodriguez

Mike Rodriguez is a computer technician with over 8 years of experience in the IT field. He has completed training in CompTIA A+, Network+, Computer Business Applications (Microsoft Specialist), Web Page Design and Graphic Design, and is working on completing his CompTIA A+ and CCNA certifications. Mike has experience working as a computer technician for two local school districts, as well as freelance computer repair work with AlisalTech.com, which Mike owns. Music is another one of Mike's callings. Using his technical experience, Mike promotes local musicians in Salinas California through his website SalinasRadio.com where local musicians and businesses can gain promotion to a worldwide audience.

Nick Krasny

Nick Krasny is a Global Security Executive with a large high-tech company. He has 15+ years experience that encompass hands-on development work, to implementing cost-effective solutions that mitigate risk to infrastructures, systems and data. He's a self-proclaimed gadget-guy, who's passionate about information security and wireless technology. Nick enjoys working with different organizations to enable solutions that make their jobs easier and more secure.

Paula Greenlee

Paula Greenlee works in the IT/GIS Department and answers the IT help desk phone. She says that "unlike my essay suggests, the folks here are pretty savvy on the latest technology." The majority of Paula's job is devoted to maintaining data in the Department's GIS. Paula is Train Signal's third place winner in our Words for Training contest.

Petra Jorgenson

Petra Jorgenson is a professional writer with over six years of IT experience. She specializes in computer architecture, operating systems, networking, virtualization and web design. She has written support documentation for a leading BSS/OSS system and has over 100 published articles addressing a multitude of technology-related topics. Jorgenson is working on obtaining her MCITP certification.

R. Louis Costley III

R. Louis Costley III (MCP, MCDST, A+, Network+, Security+) currently works as a Contractor Associate for a Computer Services company whose main focus is the small and medium business community in Albuquerque. He’s also working on a motion picture project called Damascus Road, of which he authored the screenplay, published a novel and released a soundtrack CD. Louis is a multitalented individual — an IT professional, a writer and a musician. Louis became a writer for Train Signal Training after winnning the Grand Prize in our Words for Training Contest.

Roman Rafacz

Roman Rafacz is the product of Western Illinois University’s prestigious academics programs. With a BS in Instructional Technology and a BA in Communications Roman has taken his education and applied it into the vast world of Information Technology. Roman currently works for Jack Morton Worldwide and is a Technical Administrator for the IBM training facility in the Chicago Loop. Roman has been working at Jack Morton for two years and is consistently engulfing himself in different technologies that IBM has to offer. While pursuing higher education through certifications such as A+ and Net + he also enjoys life outside of the computer world with ultimate frisbee, synchronized swimming, and fantasy football.

Scott Lowe

Scott Lowe (MCSE, CNA) is the Chief Information Officer at Westminster College in Fulton, Missouri where he puts his 14 years of Information Technology experience to work serving the needs of the campus community. By night (and sometimes weekends, lunch, and everything in between!) Scott writes technical articles for CNet’s TechRepublic and Microsoft. He has written more than 500 articles for TechRepublic and currently writes the weekly Exchange newsletter tip and the biweekly storage newsletter. He is also the author of O’Reilly’s Home Networking: The Missing Manual and a coauthor of Microsoft Press’ Microsoft Exchange Server 2007 Administrator’s Companion.

Scott Skinger

Scott Skinger (MCSE, CCNP, CNE) is an experienced Windows 2000/Server 2003 instructor. He has taught dozens of courses on Windows 2000, NT 4.0, Novell Netware, Cisco Routers, Network Security, Computer Hardware and Project Management. He has also worked in the trenches as a Network Engineer, Director of Technology and currently as an Independent Consultant through his own company, SAS Technology Advisors. Scott’s real-world knowledge, energy and thoroughness make any course he teaches both fun and rewarding.

Sean Clark

Sean Clark (vExpert, VMware Certified Professional, Oracle Certified Associate DBA) has invested time as a programmer and certified Oracle DBA, as well as IT manager and security coordinator, but has devoted the last four years to designing and evangelizing virtualization solutions. A VMware Certified Professional since 2006 and awarded the distinction of VMware vEXPERT in 2009 by VMware, Sean has the technical ability, strong communication skills and leadership skills necessary to help you innovate in this new virtual world. He is a tireless educator and utilizes a variety of media to help illustrate the value of virtualizaiton solutions. Sean takes his role as "trusted advisor" very seriously, ensuring that the best information is available from vendors and from the virtualization community as a whole.

Sean Wilkins

Sean Wilkins is an accomplished networking consultant for SR-W Consulting and has been in the field of IT since the mid 1990's working with companies like Cisco, Lucent, Verizon and AT&T as well as several other private companies. Sean currently holds certifications with Cisco (CCNP/CCDP), Microsoft (MCSE) and CompTIA (A+ and Network+). He also has a Masters of Science degree in Information Technology with a focus in Network Architecture and Design, a Masters of Science degree in Operational Management, a Masters Certificate in Network Security, a Bachelors of Science degree in Computer Networking and Associates of Applied Science in Computer Information Systems. In addition to working as a consultant, Sean spends a lot of his time as a technical writer and editor for various companies

Stelios Antoniou

Stelios Antoniou (CCNA, NET+, MOUS) holds a BSc in Electronic Engineering and an MSc in Communication Networks. He has over three years of experience in teaching MS Office applications, networking courses and GCE courses in Information Technology. Stelios is currently working as a VoIP Engineer in a Telecom company, where he uses his knowledge in practice. He has successfully completed training on CCNP topics, Linux and IMS. His enthusiasm, ambition and knowledge motivate him to offer his best. Stelios has written many articles covering Cisco CCENT, CCNA, and CCNP.

Steven Warren

Steven Warren is a writer in sunny Florida. His articles and blogs have appeared on web sites such as CIOUpdate.com, Techrepublic.com, SearchTechTarget, Datamation, and DatabaseJournal. You can visit his web site at www.stevenscottwarren.com and follow him on twitter at @stevenswarren.

Tom Arbuthnot

Tom Arbuthnot is a consultant at Modality Systems, covering all aspects of Microsoft Unified Communications. He is heavily involved in the Lync community, both online with the Lync'd Up Blog and Technet forums, and offline as a founding member of the Microsoft UC User Group London. He currently holds MCIPT for Lync and is a Lync Microsoft MVP. You can follow Tom on Twitter @tomarbuthnot.

Tony Bieda

Tony Bieda has over 10 years of experience as a systems engineer. He's an MCSE and MCDBA. His areas of focus are network infrastructure and Windows system architecture.

Tracey Wilson

Tracey Wilson (CCNA, JNCIS, SNIA, MCSE) has a B.S. in Electrical Engineering and experience in network administration, network architecture and disaster recovery solutions. He’s also an active participant in SCinet, the organization responsible for planning and implementing the “World’s faster Network” as well as IEEE Computer Society and Association for Computing Machinery (ACM). Tracey currently serves as the technical lead and program manager for DICE - Data Intensive Computing Environment, evaluating new and emerging technologies to solve HPC and data management issues.

Veronica Henry

Veronica Henry is a writer, web developer and tech guru. Her 20 year IT career came to an end when her inner writer and entrepreneur inexplicably besieged her to give it all up. She is a self-proclaimed girl-geek and linux convert, who has held MCSE, GSEC and PMP certifications. In her dreams, she is a international best-selling sci-fi and fantasy author, but in the meantime, she now spends her days writing, managing her websites and wrecking havoc on her Ubuntu laptop.

Wayne Card

Wayne Card has over 25 years of experience in the field of computer technology. He has worked with avionic computer systems, internet service providers and has excelled at various technical support positions including networking, server support and hardware support. Currently, Wayne stays busy working as a support technician. Wayne is a casual contributor to Train Signal Training and writes articles on a wide variety of topics including Cisco, Windows Vista, Windows Server 2008, and Exchanger Server 2007.

Zach Monroe

Zach Monroe (A+, MCTS) has a B.S. in Business with an emphasis in Computer Information Systems and a Pre-Law minor from Eastern Illinois University. He has experience in many different areas, including construction of large scale Oracle databases, coauthoring and publishing business plans, and working as a licensed insurance agent, senior customer service representative and trainer for a major insurance company. He was also involved in nonprofit work for Big Brothers Big Sisters, designing and implementing databases and front end software using Visual Basic.