I inadvertently ordered two of the same course on Routing and Remote Access and when I discovered my mistake, I was very upset.
Internet based companies are often hard to deal with. If you try to return something, they put you off -sometimes indefinitely. I was almost sure that I would encounter problems when I attempted to exchange the video.
I called Ashley on the phone and informed her of my intent to exchange the duplicate video for another. She told me that she would send the other video when I returned mine.
I sent the video back by UPS and within a few days I received a package with the new Active Directory tutorial movie. I was so impressed that your company did not try to hold the movie hostage or to delay sending it. Even though I am an avid supporter of technology, I have to agree with those who say that the age of impersonal commerce has opened doorways to poor service.
I hope your company is successful and that others realize the benefit of doing business with someone they can trust!
Sincerely,