Shipping Info

How long do orders take to ship?

We ship most orders the same day if ordered before 4 p.m. CST; all orders ship within 24 hours (Mon-Fri) unless you are notified of a problem with the order. We ship via UPS; this can take up to 7 business days to reach international customers, depending on local customs. Domestic orders will depend on your location and choice of shipping method.

Are there any fees involved to ship?

Domestic shipping rates are flatrate:

• UPS Ground - FREE (for a limited time)
• UPS 2nd Day Air - $15
• UPS Next Day Air - $25

*If you would like something shipped Next Day Air on Friday (for Saturday delivery) you must specify that you want Saturday delivery in the order notes otherwise it will be delivered Next Day Air's standard method which will arrive Monday. 2-day Air packages are not delivered on Saturday.

International shipping rates:

• UPS Worldwide Shipping International - FREE (for a limited time)

  International orders are shipped using UPS. This should take approximately 2 - 5 business days to reach you in most cases, depending on your customs offices. Standard international shipping is free. Any customs fees, duties or taxes etc. are based upon your specific country’s import laws and are assessed by local customs. Any additional duty taxes or fees are to be paid by the receiver. If you wish to find out the exact rate of duty tax in your country, you can contact your local customs or postal office.

  Checking status of your online order / get a tracking number:

  Login to your account on Able Commerce; there may be a slight delay between placing your order and the updated information appearing in your order history.  However, information is updated daily.  If you still encounter problems or have questions, email us at support@trainsignal.com You will also receive a shipping confirmation email from UPS QuantumShip which will include your tracking number for all domestic orders.

  How will my order be shipped if I want it shipped to a PO Box / FPO / APO address?

  UPS will not ship to a PO Box. Therefore, we will send your order via the US Postal Service. This can take up to 6-14 business days for international orders and standard mailing time for domestic / military orders.

  Do you have any overseas distributors?

  Train Signal, Inc. is the sole producer and distributor of our training products. We do not have any overseas retail outlets.

  Can I use my Fed Ex or DHL Account instead of shipping with UPS?

  You can specify that you would like your order shipped via Fed Ex or DHL if you prefer. Please note this in the comments section when placing your order and provide a valid Fed Ex or DHL account number to which we can bill the shipping charges. Please note this is not standard and must be marked clearly at the time of order placement. Your order will then be credited the shipping cost upon successful shipment.

  How long does UPS ground take to get to me?

  While actual shipping times may vary, here is a estimated ground shipping map from UPS from our shipping location in Schaumburg, IL. UPS does not ship Ground on Holidays or Weekends and therefore do not count against the delivery time.

  Business days in transit from: Schaumburg, IL 60008

  
  Service Map colors may vary due to differences in hardware and software. This map is a general representation of UPS Ground transit times.