Exchange Server 2010 Unified Messaging Training

Become a stand-out Exchange admin & Unified Messaging specialist by learning the hidden gem that already exists within your Exchange environment. This course will show you how to provide your users with so much more than a legacy voicemail system can offer. With a universal inbox for email, voicemail, and fax, your users will save time and be more efficient.

This Course Includes All of the Following:

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Certified Instruction:

J. Peter BruzzeseMicrosoft MVP for Exchange, Triple-MCSE, MCT, MCSA, MCTS: SharePoint 2010, Configuration, MCITP: Messaging

$297
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Overview

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Additional Training Formats High Resolution Video, MP3 Audio and PDF of Instructor Notes
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By J. Peter Bruzzese
Exchange MVP, Triple-MCSE, MCT

Greetings!

A Universal Inbox. Email, voicemail and fax—all entering your employees' inboxes and accessible through Outlook, Outlook Web App, or yes, even through Outlook Voice Access (OVA). Best of all, it's already built into your Exchange 2010 server role line-up. Unified Messaging is an awesome and polished solution that will not only connect with your users' inboxes, not only provide a means to have users dial in to obtain their inbox information through auto attendants, and not only provide speech-to-text transcription for your users' emails so they can have a voicemail preview of their messages—it provides the key to unlocking the door that separates your IT world from telephony. And that door, once open, will yield innumerable rewards (power-ups, if you will) for both your organization and you personally as you become a specialist in Unified Messaging.

The question is, how does one begin the process of becoming a Unified Messaging specialist? Without the dedicated hardware and telephony know-how it is almost impossible. That is why I've created this course with TrainSignal. It wasn't our goal to just teach you Unified Messaging. Any decent instructor who knows how to click Next-Next-Finish can teach you the basics. The goal is to round out your knowledge of telephony concepts and terminology, and demonstrate a fully-functional UM environment that takes you deeper into the UM world than any course on the planet.

In this course, in just over 5 hours, you'll learn how to:

Design and deploy Unified Messaging like a professional.
Address configuration options within dial plans, IP gateways, mailbox policies and auto attendants.
Provide a fully automated voicemail system with multiple languages supported using auto attendants.
All without having to spend a dime for the extra hardware needed to make this work.

Upon completion of this course you will no longer be JUST an Exchange admin or an IT professional. You'll be a Unified Messaging expert.

Professional Training

Over 5 Hours (5 Hours, 20 Minutes, 41 Seconds) of Exchange Server 2010 Unified Messaging Training Videos Jam Packed on 2 DVDs!
Multiple File Formats Make it convenient for you to learn anywhere you go! iPod Video, Mp3 Audio, .WMV & high quality .AVI video
PDF of Instructor Notes allow you to follow along with the videos and take more organized notes
Instant Access Online to the entire training course

Course Outline

Exchange Server 2010 Unified Messaging Training - Course Outline

Lesson 1 - Getting Started with Exchange 2010 Unified Messaging Training

In this lesson, you'll meet the instructor for the course, J. Peter Bruzzese, and we'll discuss some important details to help you get the most out of this course.

About Your Instructor
About the Course

Lesson 2 - The Course Scenario

Scenario-based training is the hallmark of TrainSignal training. The goal is to help you be able to apply the knowledge from the course in real world environments. In this lesson, we'll introduce the fictitious company we'll use throughout our course demonstrations and discuss some of their needs in implementing UM.

Our Scenario: Globomantics, Inc

Lesson 3 - Lab Setup

Hands-on experience is the only way to master Unified Messaging configuration and administration. In this lesson, we'll walk through the details of the course lab configuration to help you build a replica in your home lab so you can follow along with the course demonstrations.

Ways to Setup Your Lab
Our Current Exchange Environment and Lab Setup

Lesson 4 - Unified Messaging Feature Review

In this lesson, we'll give a basic overview of Unified Messaging, review the top 10 features of Unified Messaging from both a user and administrative perspective, and we'll take a walking tour through the Exchange side to Unified Messaging configuration.

An Overview of Unified Messaging
Top 10 Unified Messaging Features
A Tour of the Exchange Side of UM Configuration

Lesson 5 - Prerequisites for Unified Messaging

In this lesson, we'll discuss what is required to integrate Unified Messaging Servers with existing phone networks, review questions that should be answered before pursuing a configuration path, discuss terminology and concepts related to connecting UM to the phone system, and discuss the AudioCodes device in our Globomantics scenario.

Unified Messaging Integration
Issues to Consider
Public Switched Telephone Network
To Integrate or Not to Integrate with PBX
Telephony Advisor for Exchange 2010
AudioCodes MP-114 VoIP Gateway
Working with AudioCodes
Key Terms You Should Know

Lesson 6 - Installing Unified Messaging

In this lesson, we’ll review the requirements for installing the Unified Messaging role, discuss virtualizing the Unified Messaging role, walk through availability and load balancing to ensure greater availability, illustrate the different commands used with the prerequisites, show multiple scenarios through topology planning, and give a step-by-step guide of the Unified Messaging installation process.

Requirements for Installing Unified Messaging
Virtualizing the Unified Messaging Role
Availability and Load Balancing
Unified Messaging Prerequisites
Topology Planning
Installing the Exchange Prerequisites
Installing the Unified Messaging Role

Lesson 7 - Enabling Unified Messaging

In this lesson, we’ll discuss the four main configuration tabs for the Organization/Server/Recipient Configuration sides to Unified Messaging, enable users to work with our existing VoIP Gateway and perform testing to ensure the UM server is functioning, and show the value of the UM role by demonstrating Outlook Voice Access and Outlook Voice Preview.

Configuring the UM Server
Creating UM Dial Plans, Mailbox Policies, IP Gateways and Auto Attendants
Enabling Unified Messaging Recipients
Testing the Default UM Configuration

Lesson 8 - Refining Unified Messaging IP Gateways and Dial Plans

In this lesson, we’ll review Active Directory objects that are necessary for your Unified Messaging server to function, and we’ll dive deep into the various property tabs for configuration options.

An Overview of UM IP Gateways and Hunt Groups
Configuring IP Gateways and Hunt Groups
An Overview of Dial Plans
Types of Dial Plans and URIs
VoIP Security
Configuring Dial Plans

Lesson 9 - Refining Unified Messaging Mailbox Policies

In this lesson, we’ll review the various dialog box options for refining UM Mailbox Policies, discuss design options within an organization with regard to UM Dial Plans, IP Gateways and Mailbox Policies, and review methods for enabling users and assigning mailbox policies in bulk.

An Overview of Mailbox Policies
Configuring Dial Plans, IP Gateways and Mailbox Policies for Globomantics
Enabling Users for UM

Lesson 10 - Working with Unified Messaging Auto Attendants

In this lesson, we’ll review the purpose of an auto attendant and the various dialog tabs within the auto attendant properties, make some configuration changes to make our main auto attendant more personalized for our company use and also create a secondary auto attendant for keypad only use. Then we’ll discuss reasons for additional auto attendant design and deployment and create departmental auto attendants.

An Overview of Auto Attendants
Customizing the Default Greeting
Creating Additional Auto Attendants

Lesson 11 - Creating Custom Prompts for Auto Attendants

In this lesson, we’ll discuss the various methods for creating custom prompts for your auto attendants, demonstrate how to configure your UM server to allow for custom prompts to be recorded using the Telephone User Interface (TUI), and illustrate how to configure role group permissions to users so that they can create custom prompts through the telephone user interface.

Creating Custom Prompts
Configuring the UM Server to Allow Users to Create Custom Prompts Through the Phone
Configuring Role Group Permissions to Allow Users to Create Custom Prompts

Lesson 12 - Working with Unified Messaging Language Packs

In this lesson, we'll review the features of UM language packs and walk through downloading and installing language packs. Once installed, we'll configure language packs for auto attendants and then make adjustments to our dial plan in order to support voicemail preview in the preferred language.

UM Language Pack Features
Configuring Language Packs and Auto Attendants
Configuring Language Packs and Dial Plans

Lesson 13 - Outlook Voice Access and Call Answering Rules

In this lesson, we'll discuss user needs you'll want to consider while preparing for UM deployment, we'll look at managing voice mail through Outlook Web App, and show how call answering rules can help users customize their UM experience.

Getting Users Started with Outlook Voice Access
About Call Answering Rules
Configuring Call Answering Rules

Lesson 14 - Unified Messaging Disaster Recovery and High Availability

In this lesson, we'll discuss the methods for recovering a lost Unified Messaging server and review how to provide both load balancing and high availability with the Unified Messaging role.

Recovering Unified Messaging
Availability for the UM Role
Load Balancing the UM Role
Configuring Unified Messaging High Availability

Lesson 15 - Monitoring and Troubleshooting Unified Messaging

In this lesson, we'll discuss the tools available within Exchange to assist with monitoring and troubleshooting your Unified Messaging environment and alternative monitoring solutions to consider from both Microsoft and third-party providers.

Tools for Monitoring and Troubleshooting
Exchange Management Shell Cmdlets
UM Performance Monitoring
Diagnostic Logging and Event Logs
Monitoring Tools

Lesson 16 - Next Steps

Now that you've completed the course, in this lesson we'll talk about what steps you can take to continue learning and mastering Unified Messaging.

Certified Instruction

J. Peter Bruzzese (Microsoft MVP for Exchange, Triple-MCSE, MCT, MCSA, MCTS: SharePoint 2010, Configuration, MCITP: Messaging)

J. Peter began his adventure in IT working for some of the largest investment banking firms in Manhattan. Goldman Sachs, Solomon Smith Barney and Merrill Lynch taught him the essentials of corporate life, networking and technology.

Eventually Peter would branch into the independent consultant and trainer world where he would work for New Horizons, CommVault Systems and even Microsoft, to name a few. For the past 15 years he has specialized in Active Directory, Exchange and SharePoint support and education, as well as Certification Instruction.

Exchange has been Peter’s primary focus for ten years. He has a love for the way messaging works and has appreciated the improvements Microsoft has been making to Exchange with each release. This has led to the formation of his free site www.exclusivelyexchange.com. In addition to Exchange, Peter has focused a great deal on SharePoint 2007 and 2010. In the State of Florida he is the SharePoint admin for a voluntary disaster relief team, handling both Server administration and Site Collection administration.

Sold internationally, Peter just finished his tenth book, "Exchange 2007 SP1 How-To", and then followed it up with "Server 2008 How-To" and "Using Windows 7" all published by Que.

Peter is a regular contributor to Redmond Magazine, WindowsITPro, SharePoint Pro, and TechTarget. He is a regular speaker for TechMentor Conferences and has spoken at Microsoft TechEd Conferences, the IT360 Tech Conferences in Canada, the TEC Conference and Connections. Last but certainly not least, he writes the Enterprise Windows column for InfoWorld where he focuses extensively on server technologies like Exchange and SharePoint.

Courses Instructed by J. Peter Bruzzese

Order Exchange Server 2010 Unified Messaging Training Now!

$297

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