Courses
Courses Designed For Beginners, Seasoned IT Pros & Everyone In Between
Exchange Server 2010 Unified Messaging
View All CoursesThe goal of this course is to help you become a standout Exchange admin and Unified Messaging specialist. You'll learn how to create a universal inbox for email, voicemail, and fax, as well as configure gateways, dial plans and auto attendants. This course is recommended for Exchange admins who want to complete their knowledge of Exchange administration and deployment.
Lessons
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Lesson Clips
- Introduction
- About Your Instructor
- About the Course
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- Our Scenario: Globomantics, Inc
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- Introduction
- Ways to Setup Your Lab
- Our Current Exchange Environment and Lab Setup
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- Introduction
- An Overview of Unified Messaging
- Top 10 Unified Messaging Features
- A Tour of the Exchange Side of UM Configuration
- What We Learned
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- Introduction
- Unified Messaging Integration
- Issues to Consider
- Public Switched Telephone Network
- To Integrate or Not to Integrate with PBX
- Telephony Advisor for Exchange 2010
- AudioCodes MP-114 VoIP Gateway
- Working with AudioCodes
- Key Terms You Should Know
- What We Learned
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Lesson Clips
- Introduction
- Requirements for Installing Unified Messaging
- Virtualizing the Unified Messaging Role
- Availability and Load Balancing
- Unified Messaging Prerequisites
- Topology Planning
- Installing the Exchange Prerequisites
- Installing the Unified Messaging Role
- What We Learned
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Lesson Clips
- Introduction
- Configuring the UM Server
- Creating UM Dial Plans, Mailbox Policies, IP Gateways and Auto Attendants
- Enabling Unified Messaging Recipients
- Testing the Default UM Configuration
- What We Learned
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Lesson Clips
- Introduction
- An Overview of UM IP Gateways and Hunt Groups
- Configuring IP Gateways and Hunt Groups
- An Overview of Dial Plans
- Types of Dial Plans and URIs
- VoIP Security
- Configuring Dial Plans
- What We Learned
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Lesson Clips
- Introduction
- An Overview of Mailbox Policies
- Configuring Dial Plans, IP Gateways and Mailbox Policies for Globomantics
- Enabling Users for UM
- What We Learned
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Lesson Clips
- Introduction
- An Overview of Auto Attendants
- Customizing the Default Greeting
- Creating Additional Auto Attendants
- What We Learned
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Lesson Clips
- Introduction
- Creating Custom Prompts
- Configuring the UM Server to Allow Users to Create Custom Prompts Through the Phone
- Configuring Role Group Permissions to Allow Users to Create Custom Prompts
- What We Learned
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Lesson Clips
- Introduction
- UM Language Pack Features
- Configuring Language Packs and Auto Attendants
- Configuring Language Packs and Dial Plans
- What We Learned
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Lesson Clips
- Introduction
- Getting Users Started with Outlook Voice Access
- About Call Answering Rules
- Configuring Call Answering Rules
- What We Learned
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- Introduction
- Recovering Unified Messaging
- Availability for the UM Role
- Load Balancing the UM Role
- Configuring Unified Messaging High Availability
- What We Learned
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Lesson Clips
- Introduction
- Tools for Monitoring and Troubleshooting
- Exchange Management Shell Cmdlets
- UM Performance Monitoring
- Diagnostic Logging and Event Logs
- Monitoring Tools
- What We Learned
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Lesson Clips
- Next Steps
Instructor
J. Peter Bruzzese
J. Peter began his adventure in IT working for some of the largest investment banking firms in Manhattan. Goldman Sachs, Solomon Smith Barney and Merrill Lynch taught him the essentials of corporate life, networking and technology.
Eventually Peter would branch into the independent consultant and trainer world where he would work for New Horizons, CommVault Systems and even Microsoft, to name a few. For the past 15 years he has specialized in Active Directory, Exchange and SharePoint support and education, as well as Certification Instruction.
Exchange has been Peter's primary focus for ten years. He has a love for the way messaging works and has appreciated the improvements Microsoft has been making to Exchange with each release. This has led to the formation of his free site www.exclusivelyexchange.com. In addition to Exchange, Peter has focused a great deal on SharePoint 2007 and 2010. In the State of Florida he is the SharePoint admin for a voluntary disaster relief team, handling both Server administration and Site Collection administration.
Sold internationally, Peter just finished his tenth book, "Exchange 2007 SP1 How-To", and then followed it up with "Server 2008 How-To" and "Using Windows 7" all published by Que.
Peter is a regular contributor to Redmond Magazine, WindowsITPro, SharePoint Pro, and TechTarget. He is a regular speaker for TechMentor Conferences and has spoken at Microsoft TechEd Conferences, the IT360 Tech Conferences in Canada, the TEC Conference and Connections. Last but certainly not least, he writes the Enterprise Windows column for InfoWorld where he focuses extensively on server technologies like Exchange and SharePoint.
