Video 1
Intro to CompTIA A+
In this Video you will learn what it takes to become A+ certified and how you can benefit from A+ certification.
- A+ Testing Process
- Certification Overview: 2006 Version
- Key Benefits for Becoming A+ Certified
Video 2
A+ Essentials - Personal Computers - Part 1
In this Video you will get an in-depth overview of PC hardware.
- What is a PC? What Makes Up a PC?
- Common PC Questions and Answers
- Storage Devices
- FDD & USB Flash
- Hard Disk Drives
- CDs & DVDs
- Other Removable Media
- System Boards
- Form Factors of System Boards
- Components of System Boards
- System Board Diagram
- Chipset Diagram
- Slots on Your System Board
- Memory on Your System Board
- Disk Connectors on Your System Board
- CPU Sockets on Your System Board
- BIOS
- CMOS
- Connectors on Your System Board
- Power Supply
- Power Connectors
- Motherboard Power Connectors
Video 3
A+ Essentials - Personal Computers - Part 2
In this Video you will get a detailed overview of input devices and the ports and cables that allow those input devices to be connected to your computer.
- Processors/CPUs
- CPU Technologies
- Memory
- Display Devices
- Input Devices
- Adaptor Cards
- USB Ports and Cables
- Other Types of Ports and Cables
- Cooling Systems
- Basics of Installing, Removing, and Configuring Display, Storage, and Simple Input Devices
Video 4
A+ Essentials - Introduction to PC Troubleshooting
In this Video you will learn the steps you will need to take to effectively diagnose and fix PC problems.
- PC Troubleshooting Theory
- PC Troubleshooting Tools
- PC Troubleshooting Methodology
- Basic Diagnostics
- Isolating Hardware Issues
- Applying Troubleshooting Techniques
- Performing Preventative Maintenance
Video 5
A+ Essentials - Laptop Computers
In this Video you will take a detailed look at laptops and the components that make up laptops.
- Introduction to Laptops
- Laptop Architecture
- Compare Laptops & Desktops
- Laptop Form Factors
- Laptop RAM
- Laptop Peripherals
- Laptop Expansion Slots
- Laptop Power and Network Connectors
- Laptop Power
- Laptop LCD Displays
- Laptop Input Devices
- Configuring Power Management
- Safe-Removal of External Devices
- Troubleshooting Laptops
- Preventative Maintenance of Laptops
Video 6
A+ Essentials - Introduction to Operating Systems
We've talked a lot about PC hardware so far, so in this Video you will take a look at the software that allows you to take advantage of the hardware, with an easy to use interface.
- Intro to Operating Systems
- History of the Operating System
- OS Today
- Registry
- Virtual Memory
- File System
- Windows Explorer
- Icons
- Help
- Clicking
- My Computer
- Control Panel
- Command Prompt
- My Network Places
- Task Bar and System Tray
- Recycle Bin
- User Profiles
- Disks
- File Systems
- Directories
- Basics of Files
- Basics of Using Windows
- Common OS Tasks
- Important System Files
Video 7
A+ Essentials - Introduction to Installing and Configuring Operating Systems
In this Video you will learn how to install and configure operating systems, which are essential tasks for any PC technician.
- Preparing for Installing an Operating System
- Methods of Installing an Operating System
- Installation Options
- Device Drivers
- Upgrade Considerations
- Optimizing the OS
- Performing an OS Installation
Video 8
A+ Essentials - Troubleshooting Operating Systems
As long as their have been operating systems, there have been problems with operating systems. This Video will show you the steps you will need to take to troubleshoot commoon operating system issues.
- System Files
- Event Viewer
- Error Messages
- Bluescreen
- Error Reporting
- Booting Sequence
- Automated System Recovery (ASR) and ERD
- WinPE and BartPE
- Registry Issues
- Recovery from Booting Errors
- Booting Methods
- Utilities
- Preventative Maintenance of the OS
Video 9
A+ Essentials - Using Printers and Scanners
In this Video you will learn the ins and outs of printers and scanners.
- Printer Types
- Impact Printers
- Bubble-Jet Printers (Ink Dispersion Printers)
- Laser Printers Components
- Laser Printers - Electro Photographic Print Process
- Printer Consumables
- Printer & Scanner Interfaces
- Scanners
- Printer Configuration
- Printer Troubleshooting
Video 10
A+ Essentials - Troubleshooting Printers and Scanners
In this Video you will learn the steps you need to take to diagnose and fix common printer and scanner problems.
- Gathering Information
- Know Your Paper Path
- Know Your Printer
- Analyzing Information
- Resolving Common Printer and Scanner Problems
- Bubble Jet/Ink Jet Printer Issues
- Laser Printer Issues
- Scanner Issues
Video 11
A+ Essentials - Configuring Networking
In this Video you will learn what you need to know to pass the A+ exam and resolve your end users' network issues.
- Origin of Networks
- LAN (Local Area Network)
- WAN (Wide Area Network)
- Other Types of Networks
- ISDN
- Broadband (DSL, Cable, Satellite, etc)
- Dial-up
- Wireless
- Infrared
- Bluetooth
- Cellular
- VoIP
- Core of Network Components
- Good and Bad of Networks
- Network Operating System (NOS)
- Topologies vs. Physical Cabling
- OSI Model
- Peer to Peer vs. Client Server
- Protocols
- Addressing
- Ethernet
- Bandwidth
- Cabling and Connectors
- Configuration Tasks
- CompTIA Network+ Cert
Video 12
A+ Essentials - Introduction to Computer and Network Security
In this Video you will learn how to protect your company's data and prevent disasters.
- What is Security?
- Physical Data Security
- Security Wheel
- Encryption
- Backups
- Protecting Data
- Authentication
- Malicious Software
- Protection from Attacks
- File System Security
- Wireless Security
Video 13
A+ Essentials - Safety and Environmental Issues
In this Video you will learn the best ways to avoid accidents while working on PCs. Plus, discover the proper ways to dispose of computer parts, in order to protect the environment.
- Basics of Computer Safety and Environmental Issues
- Protecting the Environment
- Cleaning Computers Safely
- Safety Documentation
- Repairing Computers Safely
- Accidents
- Electrostatic Discharge (ESD)
- Safe Working Environment
- Material Safety Data Sheet
Video 14
A+ Essentials - Communications and Professionalism
Learn how to communicate to end users effectively and professionally, both on the telephone and via email.
- Overview of Communication and Professionalism
- What Makes You a Good Communicator?
- What Makes You Appear Professional? * Exceed Expectations
- Telephone and E-mail Support
Video 15
A+ Technician - PC Component - Installation and Configuration
In this Video you will learn how to upgrade individual PC components.
- Upgrading Your PC
- Upgrading Motherboards
- Upgrading Memory
- Upgrading Processors/CPUs
- Upgrading Power Supplies
- Upgrading Adapter Cards
- Upgrading Display Devices
- Upgrading Input Devices
- Upgrading Cooling Systems
- Upgrading Storage Devices
- BIOS Considerations
- Task: PC Building
- Task: Installing Components
Video 16
A+ Technician - PC Component - Troubleshooting and Preventative Maintenance
You don't want to just solve problems, you want to be able to prevent them before they happen. In this Video, you learn how to use troubleshooting tools and PC diagnostics to prevent hardware trouble before it happens.
- Using PC Tools, Diagnostics, and Troubleshooting Steps
- Software Tools
- Hardware Tools
- Basic Diagnostics - 10 Steps
- Common IRQs
- I/O Addresses
- Performing Preventative Maintenance
- Task: Entering Safe Mode
Video 17
A+ Technician - Laptops and Portable Devices
In this Video you will take an in depth, technical look at how to troubleshoot problems specific to laptops.
- What Makes Laptops Different?
- Laptop Communication Devices
- Laptop Displays
- Laptop Power
- Removing Laptop Peripherals
- Laptop Video Sharing
- Laptop Diagnostics & Troubleshooting
Video 18
A+ Technician - Operating Systems
In this Video you will go way beyond operating system by using the command line and taking a look at several administrative tools.
- OS Command Line Tools
- OS Disk Structure
- Windows OS Utilities
- Optimizing Windows OS Performance
- Booting Sequence
- Boot Recovery
- Error Messages
- Bluescreen
- WinPE & BartPE
- Utilities
- Preventative Maintenance
- Task: Upgrade Windows 2000 Pro to Windows XP
- Further Operating System Training
Video 19
A+ Technician - Using Printers & Scanners
Printer and Scanner support is a major part of the A+ exam and a major part of the daily life of an A+ technician. In this Video, you will learn how to configure and troubleshoot printers & scanners.
- Printer Types
- Bubble-Jet Printers
- Laser Printer Components
- Printer Consumables
- Printer & Scanner Interfaces
- Scanners
- Common Printer Issues
- Gathering Information
- Know Your Paper Path
- Analyzing Information
- Resolving Commong Printer & Scanner Problems
- Printer Languages
- PCL - Printer Command Language
- PS - PostScript
Video 20
A+ Technician - Configuring and Troubleshooting Networks
In this Video you will learn how to setup a network and what to do if things go wrong.
- Network Types
- ISDN
- Broadband
- Dial-Up
- Wireless
- Infrared
- Bluetooth
- Cellular
- VoIP
- Networking Terminology
- Core Network Components
- IP Addressing
- DNS
- Network Connectivity
- Configuration Tasks
- Sharing Network Resources
- Troubleshooting Network Problems
- Preventative Maintenance of Networks
Video 21
A+ Technician - Computer and Network Security
In this Video, you will learn, hands-on, how encryption works, how to backup your data, how to rid your computer of viruses & worms, how to configure a firewall, and how to secure a wireless network.
- What is Security?
- Physical & Data Security
- Encryption
- Backups
- Protecting Data
- Authentiaction
- Malicious Software
- Protection from Attacks
- File System Security
- Windows Audit Logging and Event Viewer
- Configure Network Security
- Tools for Troubleshooting Security
- Preventative Maintenance for Security Systems