- Lesson 1 - Getting Started with Cisco CCNA Voice Training
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In this lesson, we’ll look at what we’ll cover in the course, you’ll meet your instructor, and we’ll discuss the telephony we’ll build throughout the course.
- About Your Instructor
- About the Course
- How to Use the Course
- Lesson 2 - Voice Foundations: Legacy Telephony
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In this lesson, we’ll introduce the fundamental principles of telephony (telephone-based communication) systems, review key system elements, and review the lab setup being used throughout the course.
- Introduction to Telephony
- The Public Switched Telephone Network
- Analog Telephony
- Digital Telephony
- Traditional Phone Systems
- Lesson 3 - Voice over IP Building Blocks
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In this lesson, we’ll discuss Voice over IP (VoIP) enabling protocols, signaling, addressing, packetization, and delay. In addition, we will look at the importance of a voice-optimized network and how it affects call quality.
- Digital Signal Processors (DSP's)
- Voice Codecs
- VoIP Signaling Protocols
- VoIP Transport Protocols
- Protocols and Codecs in Cisco Unified Communications
- Quality of Service and Network Mechanics
- Lesson 4 - CCNA Voice Lab Setup
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In this lesson, we’ll take an in-depth look at the Cisco Unified Communications environment that we will build throughout the course. When completed, it will represent a fully functional and operational lab similar to an actual production system.
- Review Overall Topology
- Initial Setup
- Outline of Tasks to be Performed
- Desired End State Configuration
- Learning Objectives Mapped to Exam Blueprint
- Lesson 5 - Cisco Unified Communications Overview and IP Endpoints
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In this lesson, we’ll look at the various components of the Cisco Unified Communications Product Suite, as well as key aspects of endpoints (usually referred to as “IP Phones”), including power, data flows, and registration processes.
- Cisco Unified Communications Suite
- Current Cisco IP Phone Models
- Power over Ethernet (PoE)
- VLAN Mechanics and Configuration
- Network Services: DHCP, DNS, CDP and NTP
- IP Phone Boot Process
- IP Phone Registration Process
- Lesson 6 - Cisco Unified Communications Manager Express (CUCME) Dial Plan Fundamentals
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In this lesson, we’ll examine the principles of Cisco Unified Communications Manager Express dial plans in detail.
- Dial Plan Syntax
- Call Legs
- Dial Peers
- Destination Patterns
- Other parameters
- Lesson 7 - Cisco Unified Communications Manager (CUCM) Dial Plan Fundamentals
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In this lesson, we’ll examine the principles of Cisco Unified Communications Manager dial plans in detail.
- Dial Plan Syntax
- On-net vs. off-net calling
- Call Routing logic
- Route Patterns, Lists and Groups
- Calling Search Spaces and Partitions
- Class of Service
- Lesson 8 - Overview of CUCME
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In this lesson, we’ll examine the Cisco Unified Communications Manager Express system in detail, including platforms, features, administration, and general operations. We’ll also discuss configuration principles and how the system interacts with endpoints.
- Supported Hardware Platforms
- Feature Set
- Interaction with Endpoints (e.g., IP Phones)
- PSTN Connectivity
- Command Line (CLI) Administration
- Graphical User Interface (GUI) Administration
- Foundational Configuration Elements
- Lesson 9 - Configuring CUCME from the CLI
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In this lesson, we’ll examine and configure the Cisco Unified Communications Manager Express using the Command Line Interface (CLI). This will include network-related elements, critical services, extensions, devices, and user configuration.
- Voice VLAN Configuration
- DHCP Configuration
- TFTP Configuration
- Telephony-Service Configuration
- Ephone/Ephone-DN Configuration
- Button(s) and Line(s) Configuration
- Rebooting Endpoints
- Lesson 10 - Configuring CUCME from the GUI
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In this lesson, we’ll examine and configure the Cisco Unified Communications Manager Express using the Graphical User Interface (GUI). This will include network-related elements, critical services, extensions, devices, and user configuration. We will also examine and configure Cisco Unity Express, as well as general troubleshooting principles.
- Voice VLAN Configuration
- DHCP Configuration
- TFTP Configuration
- Extension Configuration
- Adding Endpoints/Phones
- Adding Users
- Advanced Features
- Cisco Unity Express Basics and Configuration
- CUCME/CUE Troubleshooting
- Lesson 11 - Overview of CUCM
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In this lesson, we’ll get introduced to the Cisco Unified Communications Manager, and review administrative interface options. In addition, we will get a deeper understanding of how the system processes calls, interacts with IP phones, and deals with end users. Finally, we will configure basic settings to allow the system to operate.
- Cisco Unified Communications Manager Overview
- Deployment Models/Types
- Administrative Interfaces
- Server Roles and Database communication
- User Types, Roles and Groups
- Interaction with Endpoints (e.g., IP Phones)
- Voice Gateways
- Configuring Foundational Configuration Elements
- Lesson 12 - Configuring Users, Devices, and Gateways
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In this lesson, we’ll begin the process of configuring users, devices, and gateways to participate in the call processing system. Additionally, we will configure the dial plan (introduced in an earlier lesson) to appropriate direct incoming and outgoing calls.
- Implementing/Configuring End Users
- Understanding and Configuring Call Routing
- Configuring Directory Numbers
- Configuring Class of Control
- Media Resource Groups
- Device Configuration
- Voice Gateway Configuration
- Understanding and Configuring Survivable Remote Site Telephony
- Lesson 13 - Configuring Specialized Applications in CUCM
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In this lesson, we will build on the previously configured Cisco Unified Communications Manager system to enable more sophisticated voice applications. This will include extension mobility, call coverage, paging, and intercom settings.
- Understanding and Configuring Extension Mobility
- Configuring Call Coverage Features
- Enabling Auto-Registration of IP Phones
- Understanding and Configuring Mobility Features
- Lesson 14 - System Maintenance and Troubleshooting in CUCM
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In this lesson, we will complete the configuration of the Cisco Unified Communications Manager by performing system maintenance and ongoing clean-up tasks. Finally, we will outline common issues with ongoing operations and outline a reproducible problem resolution process.
- Cleaning Up/Optimizing the System
- End User Self-Servicing Options (PIN/password resets, speed dials, etc.)
- Verifying IP Phone Connectivity/Configuration
- Verifying Voice Gateway Status/PSTN Connectivity
- Message Waiting (MWI) Verification
- Enabling Remote Access to Cisco Unified Communications Manager
- Common Issues with Cisco Unified Communications Manager
- Troubleshooting
- Lesson 15 - Cisco Unity Connection
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In this lesson, you will learn the basics of voice messaging (sometimes referred to as “voice mail”) and how this is accomplished in the Cisco Unity Connection system. Additionally, we will configure commonly used settings, mailboxes, users, and templates. Finally, we will learn how to execute basic system maintenance tasks and review common solutions and troubleshooting.
- Voice Messaging Overview/Principles
- Cisco Unity Connection Features
- Integration with Cisco Unified Communications Manager
- Call Routing
- Adding Mailboxes and Users
- User Templates
- Importing Users
- System Maintenance
- Troubleshooting
- Lesson 16 - Cisco Unified Presence
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In this lesson, we will learn about how users in the Cisco Unified Communications Suite signal their availability (termed presence). In addition, we will enable and configure presence capabilities in the Cisco Unified Presence Server, as well as understand basic troubleshooting.
- Overview of Cisco Unified Presence
- CUCM Native Presence
- Cisco Unified Personal Communicator
- Administrative Interfaces
- Configuration of Cisco Unified Presence
- Integrating Cisco Unified Presence with Cisco Unified Communications Manager
- Troubleshooting Cisco Unified Presence
- Lesson 17 - Reporting Functions
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In this lesson, we will explore the various reporting mechanisms in the Cisco Unified Communications suite. We will also discover the important information required to perform effective system diagnostic and troubleshooting.
- Overview of Cisco Unified Communications Reporting
- Cisco Unified Communications Manager Reporting
- Cisco Unity Connection Reporting
- Cisco Unified Presence Reporting
- Lesson 18 - Advanced Features and Applications
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In this lesson, we will highlight applications within the Cisco Unified Communications Suite that address productivity and administration. In addition, we will discuss some more advanced features that are used frequently in real-world settings.
- Hunt Groups
- ACD
- Call Handlers
- Conferencing
- Integrated Messaging
- Bulk Administration
- Disaster Recovery/Backup
- Third-Party Applications
- SIP Trunking
- Lesson 19 - Preparing for Your CCNA Voice 640-461 Exam
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In this lesson, we will discuss the specifics for successfully completing the CCNA Voice (640-461) Exam. This will include final preparation steps, logistics for the day of your exam, as well as Cisco test-taking strategies.
- Final Content/Topic Overview
- About the Test-Taking Environment
- Understanding the Cisco Confidentiality Agreement
- General Test-Taking Tips for Success
- Cisco Test-Taking Strategies
- Lesson 20 - Next Steps
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In this lesson, we’ll wrap up the course by recapping what we’ve covered throughout the course and look at what additional steps you should take in mastering the Cisco Unified Communications Suite.
- Where You Started
- What You've Accomplished
- My Favorite Supporting Resources
- CCNP Voice Training Track
- We Value Your Opinion