Industry First... 90-Day
Total Experience Guarantee!
When was the last time you got a refund from a
college course, IT bootcamp or workshop?
We are so confident that our training (and world-class customer service) is the best value for your money and will actually help you achieve your goals... that we guarantee your complete satisfaction.
Not for 30 days. Not for 60 days. But for a full 90 days! Most computer training companies don't even offer a refund. If you don't like their training, you're out of luck.
Our Total Experience guarantee is very simple. If you are not satisfied with our training, our service, or our support FOR ANY REASON,
return your course within 90 days for a FULL REFUND (up to $397).
Even if you opened the course and return it on the 89th day, we will honor our iron-clad guarantee! WE assume all the risk because we want YOU to succeed!
You have my word.
-Scott Skinger
Founder & President of Train Signal, Inc.
Return Policy & Instructions
IMPORTANT! Before you return or exchange your course, please follow these simple directions:
1.) All returns and exchanges must have a RMA number! You can obtain a RMA number by contacting customer service:
Phone: 888-229-5055 or 847-776-8800
Email:
2.) Include your packing slip (or a note with your order information) in the box that you ship back to us. We need to have your order information and contact information in order to process a refund or exchange. Write your RMA number on the packing slip/note.
3.) Write your RMA number on the outside of the box and ship it back to:
Train Signal, Inc.
Attn: Returns
1855 Hicks Rd.
Rolling Meadows, IL 60008
4.) You will be issued a credit within 48 hours after we receive your package. You will be notified via email or phone when your credit is issued. Your credit will be for the full amount of your original order.
5.) Please Note: You will only be able to utilize the return policy once per customer.
Upgrade Policy (to a Complete Course Library)
If
you are happy with any of our courses and decide to upgrade to
our complete course library, you can do so at a discounted
amount. Simply purchase the complete course library and we will deduct the amount you have paid for the original course(s). It is really simple and straightforward, so contact us and we will be happy to answer your questions and process your order.
Defective Media Policy
1.) USB 2.0 EXTERNAL HARD DRIVE
All Hard Drives come with a 1-Year Manufacturer's Warranty from the date of purchase. Train Signal, Inc. will exchange any USB 2.0 External Hard Drive containing our complete set of training that fails due to mechanical problems during this period of time. After this time period, Train Signal, Inc will replace the training that was purchased and you will be charged only for the cost of the hard drive.
2.) DVDs or CDS
All Defective Media will be replaced at NO charge by calling or emailing customer service:
Phone: 888-229-5055 or 847-776-8800
Email: